RETURN & EXCHANGE POLICY
At Filament Shop, our goal is to provide you with high-quality and eco-friendly products that meet your needs. However, if for any reason you are not completely satisfied with your purchase, we offer the possibility to return it within 14 days of receiving your order.
To process a return, please follow these steps:
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Contact our customer service at contact@filament-shop.fr to obtain a return authorization.
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Carefully pack the item in its original packaging, or in a similar packaging that provides enough protection during transport.
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Include a copy of the purchase invoice and indicate the reason for the return.
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Ship the package to the following address: Filament Shop - Impasse Devers - 81000 ALBI - FRANCE
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Return shipping costs are the responsibility of the customer. We cannot accept returns of damaged or used products.
Upon receipt and verification of the item's condition, we will refund the purchase amount or offer an exchange if desired.
Thank you for your trust and we hope you enjoy your future purchases at Filament Shop. luminaire
SHIPPING POLICY
Our online store, Filament Shop, is dedicated to selling eco-friendly and sustainable decoration products. We strive to provide you with a wide selection of quality products.
The prices displayed on our website are in €uro and include applicable taxes. Shipping fees apply to orders and may vary based on the destination and weight of the order.
We accept major credit cards and PayPal payments for online purchases. We cannot accept checks or cash payments for online purchases.
We reserve the right to refuse or cancel orders for any reason, including in the event of pricing or product availability errors.
Items purchased on our website can be returned or exchanged within 14 days of receiving the order, in accordance with our return policy.
Our online store is regularly updated with new products. We cannot guarantee the availability of all items displayed on our website.
Thank you for your interest in Deco Responsable and we hope you enjoy your purchases with us. Feel free to contact us if you have any questions about our sales policy or the products we offer.