CUSTOMER IS OUR PRIORITY
At Filament Shop, our top priority is customer satisfaction. We strive to provide you with a pleasant shopping experience and meet your needs in terms of eco-friendly and sustainable decoration.
We offer a wide selection of quality products at competitive prices. We also offer express shipping options for urgent orders.
We accept major credit cards and PayPal payments for online purchases. We also offer the option to pay in instalments for large purchases.
If you have any issues with your order, please do not hesitate to contact us. We are available to answer any questions and resolve any problems you may encounter. We also offer the option to return or exchange items purchased on our website within 14 days of receiving your order, in accordance with our return policy. luminaire
PRIVACY & SAFETY
At Filament Shop, we take the protection of your personal data very seriously. We respect your privacy and are committed to protecting the information you provide when using our website.
The information we collect may include your name, email address, mailing address, phone number, and details of your order and payment. We use this information to process orders, send order confirmations and invoices, and keep you informed about the status of your order.
We may also use your information to send you special offers and promotions via email, but you always have the option to unsubscribe from these communications at any time.
We do not share your personal information with third parties for marketing or advertising purposes. We may share information with third parties only for the purpose of delivering your order, issuing invoices, or complying with applicable laws and regulations.
We take security measures to protect your information from loss, misuse, unauthorized access, disclosure, and alteration. We use standard security technologies such as SSL encryption to protect your information during online transmission.
You have the right to access, correct, or delete your personal information by contacting us at contact@filament-shop.fr
Our privacy policy may be updated periodically. Please check this page regularly for any updates.
PAYMENT METHODS
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Accepted forms of payment: We accept Visa, Mastercard, American Express, and Discover credit and debit cards.
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Authorization: By submitting your card information, you authorize us to charge your card for the total amount of your purchase, including any applicable taxes and shipping fees.
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Security: We take the security of your card information very seriously. All card transactions are processed through a secure, PCI-compliant payment gateway. We do not store any card information on our servers.
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Refunds: If you are not satisfied with your purchase and would like a refund, please contact us within 14 days of receiving your order. Refunds will be processed back to the original form of payment.
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Disputes: If you believe there has been a mistake or unauthorized charge on your card, please contact us immediately. We will investigate the issue and take appropriate action.
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Currency: All transactions will be processed in USD.
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Chargebacks: Chargebacks are not allowed except in cases of fraud or unauthorized use.
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Compliance: We are compliant with the Payment Card Industry Data Security Standards (PCI DSS) and all other applicable laws and regulations related to card payments.
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Privacy Policy: Our privacy policy can be found on our website, it explains how we use and protect your personal information.